Refund policy

Last updated September 15, 2026

Thank you for your purchase. We hope you are happy with it. If you are not completely satisfied for any reason, you may return your item for a full refund, store credit, or an exchange. Please see below for how our return policy works.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, in their original packaging, with all original tags and labels attached.

Opening the packaging to look at an item does not affect your right to return it. This applies to everything we sell, including items bought at a reduced price.

Damaged or faulty items

If your item arrives damaged or faulty, we cover it completely. Email support@squawkshop.com with your order number and a photograph, and we will arrange a replacement or a full refund. You will not pay return shipping.

Return Process

To return an item, please email customer service at support@squawkshop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, then mail your return to the following address:

Squawk Shop
Attn: Returns
RMA #
4451 US-130
Burlington, NJ 08016
United States

If you are returning an item because you changed your mind, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return, because we can only refund items we receive. Return shipping on damaged or faulty items is covered by us, as above.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

We cannot refund an item that is returned used, without its original packaging, or damaged on its way back to us because it was not packed securely. This does not apply to items that arrived damaged or faulty, which are covered above.

Questions

If you have any questions concerning our return policy, please contact us at support@squawkshop.com.