Yes. Standard shipping is free on orders over $49 within the continental United States. Orders under $49 pay the rate shown at checkout. A few oversized or heavy items have their own shipping charge, which is shown on the product page and at checkout.

We ship within the United States. We cannot ship to P.O. boxes. If you are in Canada, email support@squawkshop.com and we will send you a shipping quote. Canadian orders do not qualify for free shipping. We do not ship to other countries.

Most orders are processed in 1 to 2 business days, then standard shipping usually takes 3 to 5 business days. Some items ship directly from our supplier. These are estimates rather than guarantees, and if your order is delayed we will tell you and give you a new date.

Large items may travel by freight rather than regular parcel. The freight carrier may call, text or email you to schedule delivery, so keep an eye out for them. Freight tracking uses a PRO number and can look different from normal parcel tracking. Please inspect large items when they arrive and tell us the same day if anything is damaged.

You can return an item within 30 days of purchase for a refund, store credit or an exchange. It must be new and unused, in its original packaging, with tags and labels attached. Opening the box to look at an item does not affect your right to return it, and this applies to sale items too.

Email support@squawkshop.com with your order number to get a Return Merchandise Authorization (RMA) number before sending anything back. We will send you the return address.

If you changed your mind, you pay return shipping, and we recommend a trackable service because we can only refund what we receive. If the item arrived damaged or faulty, we cover everything, including return shipping.

We process your return within 7 days of receiving it and email you when it is done. The refund can then take 1 to 2 billing cycles to show on your card statement, depending on your card company.

We are sorry. Email support@squawkshop.com with your order number and photos of the damage, the whole item, and the packaging if you still have it. We will arrange a replacement or a full refund, and you will not pay return shipping. If a cage is damaged, please do not put your bird in it until we have looked at the photos.

Email support@squawkshop.com with your order number, the product name, and which part is missing. A photo of what you received or the page of the manual helps. We will get the right part to you.

Warranty cover depends on the model, so ask us about the one you have or are considering at support@squawkshop.com. If anything is damaged or not working right, send your order number and a photo and we will take it up with the manufacturer directly for you.

Bar spacing is a safety limit. Too wide and a bird can get its head stuck or escape. Too narrow and it can trap toes. Stay at or under the top figure for your bird:

• Finches and canaries: 1/4" to 1/2"
• Budgies and other small birds: 3/8" to 1/2"
• Cockatiels and small conures: 1/2" to 5/8"
• Quakers and caiques: 5/8" to 3/4"
• Larger conures: 3/4"
• Amazons and African greys: 3/4" to 1"
• Macaws and large cockatoos: 1" to 1.5"

• Cockatiels, budgies, small conures, finches and canaries: Small Flight Parrot Cage Bundle (1/2" spacing, 38" interior height) or Elegant Flight Bird Cage Bundle (1/2" spacing, 32" x 21" x 61").
• Cockatiels, small conures, quakers and caiques: Majestic Parrot Cage Complete Setup Bundle (5/8" spacing, 32" x 23" x 68").
• African greys, Amazons, macaws and large cockatoos: Majestic Parrot X-Large Cage Bundle (1" spacing, 40" x 30" x 74"), or the Majestic X-Large Parrot Cage on its own without the bundle extras. Not for cockatiels or small birds.

Bigger is usually better as long as the spacing is right. If you are unsure, email support@squawkshop.com with your bird's species and your space and we will help you choose.

Cages ship in a box and need putting together when they arrive. Ask us about the model you are considering at support@squawkshop.com and we will tell you what is involved.

Yes. Each Java tree is one of a kind, and the Tree ID you choose is the exact tree in the photos. Please check the photos and measurements for that tree before ordering.

Yes, a little. They ship in 2 or 3 pieces so they arrive safely. The base attaches to the trunk with the long screw included, and the top branches sit onto the trunk with a built-in pin. No extra tools are needed.